Undelivered / Lost Items
If after 10 working days (United Kingdom) 15 working days (Rest of World) from the date your order was dispatched excluding Saturday,
Sunday and Bank holidays the package is still undelivered please follow these
steps:
1. Contact your local post office. In most cases an attempt will
have been made to deliver the package. If no one was present to sign for the
delivery they will have been returned to the post office / sorting depot where
they are stored and eventually returned to us the sender.
2. If the package is not at your local post office / sorting depot
please make contact
to inform us that the package have not arrived. Please also include your order
number and the date that the good(s) were ordered. We will then arrange to resend the package and class the original shipment as lost.
Damaged Items
All PSP consoles and PSP parts are well packed to help prevent any damage during
transit. If accepting a package that has visible damage please ensure that this
is recorded on the delivery note and signed for as 'damaged'. If you are unable to check the contents of
the package upon delivery sign for it as unchecked. Should a PSP spare part or unit arrive damaged please make contact here. So we can make a claim under the postal insurance.
Faulty Parts
With any supplied PSP parts return you may be charged an additional fee to cover the
cost of testing and return, if the parts are found to be fully working or if
the parts are found to have been damaged during fitting / installation. Faulty
parts must be returned within 7 days of purchase no exceptions or they will
be rejected and returned.
Incorrectly Supplied Parts
Sony PSP parts incorrectly supplied by PSP Repair and Parts can be returned
and exchanged for the correct parts (stock levels permitting). Please enclose
your order number, shipping address and the product ID number of the parts actually
required. All parts must be returned in the same condition that they were
supplied. All warranty stickers must be intact. If any Sony PSP parts are returned damaged or missing our warranty stickers they will be returned to you.
PSP Consoles Returned by Royal Mail
If PSP parts or PSP consoles are returned by Royal Mail or other carrier as either
undelivered, uncollected, unknown address, refused they will be stored for a
maximum of 6 months. For each completed week that passes a storage cost of £1.00
will apply. Once the storage cost exceeds the value paid for the goods or after
6 months have elapsed the PSP console or PSP parts or units will be disposed of.
Free PSP Diagnostic Services
Customer PSP consoles submitted for our free diagnostics that remain uncollected or have an outstanding return
shipping fee, will be stored for a maximum of 6 months. For each completed week that passes a storage
cost of £1.00 will apply. Once the storage cost exceeds the value of the damaged / faulty console or after
6 months have elapsed the units will be disposed of.
Unwanted items
Under the UK Distance Selling Act of 2000 you, the consumer, have the right
to cancel your order within 7 days. The 7 days begin from the date you receive
your order. To be entitled to cancel the order the item must be unused and in
a re-saleable condition and must be returned at your expense. The cost of any
loss of product / parts during transit is your responsibility. All monies entitled
to be refunded will be credited once the item(s) has been received by PSP Repair and Parts - less the initial cost of shipping incurred by ourselves. Refunds
are issued by credit card, debit card, Nochex, Paypal or cheque as appropriate within 28 days from the date the item(s) are returned.
Please enclose your order number, your address and the reason for returning the goods. Please use an insured trackable method when returning high value items, and also a receipt of postage / proof of posting.
Refund & Exchange Policy
All warranties are void if the returned merchandise is found to be damaged, scratched, modified or altered in anyway. All warranties are also void if our warranty label is removed from the item. Refunds will be given
at the discretion of the company management. Any non-defective item that has been used, installed or opened by the customer
is subject to a restocking fee based on the items used resale value. The restocking fee for used, installed or opened non-defective items will normally be 10%.
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